FAQ

FAQ

animal bottom shape
animal bottom shape

Frequently Asked Questions

This Frequently Asked Questions (FAQ) Knowledge Base answers some of the most common questions that we receive. We are looking forward to work with you and your pet soon.

We are located in Singapore. Our address is 352 Clementi Avenue 2 #01-117 Singapore 120352.

Parvovirus, a highly infectious virus for dogs, can be easily transported on the soles of shoes. Because of this reason, we strictly do not allow any form of footwear indoors.

Please kindly leave your footwear at the designated shoe rack outdoors before coming into our campuses.

Our Operating Hours are Tuesday to Wednesday and Friday to Sunday, 10AM-6PM. We are closed on Monday, Thursday & Public Holiday.

Our Programs and Services are Strictly By Appointment Only. No Walk-Ins.

Please contact us for an Appointment if you are interested in our Products or Services.

We are usually fully booked at least one month ahead.

For festive periods such as during Christmas, Year-End and Chinese New Year etc., we are usually fully booked at least three months ahead.

Thus, please plan and book your appointments in advance before it is required to avoid disappointment.

All Appointments have to be confirmed by our Team via WhatsApp @ +65 8223 9340.

If there is no answer during operating hours, this means our Team is currently engaged in a pet care (training/grooming/consulting) assignment.

For safety reasons, as we are handling live animals and sharp equipment, we will not tend to the hotline if we engaged in an assignment.

If there is no answer outside operating hours, this means that we are closed (please check our usual Operating Hours and Closure Notices posted on our social handle @pawrussg).

In both scenarios, please WhatsApp us instead @ +65 8223 9340 if you are unable to reach us via Phone.

We will endeavour to reply you at the soonest possible instance once we are open for business again.

Thank you!

No. While it is highly unlikely, we suggest that you try contacting us to see if any other Clients are unable to make it at the last minute.

Please note that you must have an appointment to gain access to our Programs and Services.

Dear Valued Client,

Our Programs and Services are Strictly By Appointment Only. As our resources are limited, this means that we have carefully designed our Programs and Services on Fixed Time Slots.

All Slots are allocated on a first-come-first-serve basis to maintain service quality by ensuring that we have sufficient time to serve everyone who demands our Programs and Services. Naturally, Clients who have requested for our service before you take priority and will be replied to first in sequential order (except in emergency circumstances). We do not practice preferential treatment for regulars over first-timers.

In addition, on a daily basis, while we attempt to serve as many pets as possible, we also try our very best not to comprise service quality by overworking our dedicated staff, who are our key assets. Thus, we must carefully balance between being fair and accommodating to every client while consciously safeguarding our staff’s welfare. Henceforth, please do not abuse our staff if you cannot get your preferred slot. Clients who verbally and/or physically abuse our staff will be permanently banned from our Programs and Services and reported to the authorities.

As a Client, you are entitled to your rights to prefer a particular Date and Time for Pet Care Programs and Services. However, if there are no available slots to your liking despite our best attempts, we are disappointed but will completely understand if you want to take your business elsewhere.

Thank you for your kind understanding and we hope to get the opportunity to serve you soon.

We accept payment by Cash, PayNow or FAST Bank Transfer. There is no limit or surcharge on Invoice Amount by this Payment Mode.

We also accept payment by Visa / Mastercard / GrabPay / Paypal. If Invoice Amount is SGD500 or more, there will be an additional 5% surcharge payable in Cash by the Client / Student before Enrolment is confirmed. This surcharge is to offset any additional amounts charged by payment processors.

We do not accept any other forms of payment beside those listed above.

We apologise in advance but we do not provide discounts for Individuals and For-Profit Corporations who are interested in our Programs and Services.

However, Special Rates apply for Humane Organisations, Animal Welfare Groups and Non-Profit Organisations. Please contact us for more information.

No. We do not offer any free trial lessons.

However, applicants can indicate their interest via the contact form for the specific Program(s) that they are interested in. If these Program(s) have single lesson options available, these charges will be stated on the respective Program page.

No. We are unable to provide free consulting services or take on any unpaid consulting projects.

SkillsFuture Credits and SkillsFuture Mid-Career Enhanced Subsidy cannot be used for our Programs.

Programs are conducted in English or Mandarin Chinese.

A Pawrus® Certified Partner™ (PCP™) is a Distinguished Certificant who has Graduated with Highest Distinction or Distinction from our Elite Professional Program. Certificants must meet strict yearly requirements to re-certify.

More details here.

All submitted information are safeguarded in accordance with our Data Protection Notice.

Please see us for Behaviour Modification at Pawrus® Animal Behaviour Clinic.

A veterinary referral comprises of minimally a referral memo and recent physical examination at the latest 1 month before the scheduled behaviour consultation.

Additional medical staging tests such as complete blood count, urinalysis, fecal exam, cytology, ultrasound, etc. might also be required.

Published peer-reviewed research shows that up to 70% of behaviour issues are caused by associations with medical causes (e.g. stress-induced aggression from Cushing’s disease, pain-induced aggression from hyperthyroid, etc.). For this reason, to proactively rule out any medical causes influencing behaviour, a veterinary referral is required. 

No. Our behaviour clinic services are provided on a veterinary referral basis only.

This means that you must obtain a referral from your veterinarian or contact us for our veterinarian’s contact for a referral if you are interested in our services.

Therefore, as it is noncompliant and unethical for any aspiring or current board-certified veterinary or animal behaviourist’s licensing requirements to accept cases without veterinary referral, we will not discuss or see any cases if you do not have one.

No. These forms are mandatory for our clinicians to form a pre-assessment of your pet’s behaviour issues, which are absolutely critical to clinical animal behaviour work.

This means that you must fill up the required forms if you are interested in our services.

Therefore, as it is noncompliant and unethical for any aspiring or current board-certified veterinary or animal behaviourist’s licensing requirements to accept cases without sufficient information, we will not discuss or see any cases if you provide incomplete/no information.

No. We will never guarantee that your pet will be perfectly trained as it will not be ethical to do so.

However, for most pets, we can guarantee that we will put in our best effort to teach, shape and incorporate optimal routines for you and your pet.

Nonetheless, please understand that students who do not follow the practices taught might not achieve the results that they expect or take a longer time in doing so.

No. Training a Service Dog is an extremely specialised project which requires the trainer with the appropriate knowledge and skills, suitable dog breed with a stable personality and temperament, optimal and consistent environmental conditions and long-term commitment to training and maintenance.

These are not typical attributes which are found in pet dogs bred mainly for companionship.

  • in-home west (postal sector 65-72)
  • in-home mainland (postal sector 1-64 excl. sentosa; 73-80)
  • in-home sentosa (postal sector 09)

Singapore is segmented into 28 postal districts. Postal districts are divided further into postal sectors.

Thus, please check which service area your location belongs to according to the Postal District Map and Postal District / Sector Legend.

The differences in fees is to account for transportation costs incurred to go to and leave from the client’s destination. These might include for example, driver’s time and effort, parking, fuel, vehicle purchase/leasing costs and motor insurance.

For sentosa, additional charges such as island entry fees, which are usually levied by island management are also factored within our fees.

At the moment due to the COVID-19 pandemic, we do not provide Puppy / Dog Training Group Classes.

We do not provide Day Care / Day School Services.

We do not provide Pet Walking Services.

We do not provide Pet Sitting Services.

We do not provide Boarding Services.

We do not provide Board and Train Services.

Yes. Please share with us in detail what past training courses your pet has taken.

Yes. We will try our best to accommodate everyone to the best of our ability.

Please share with us in detail what disability you have and we will devise a way to work with you together.

Learning a professional trade skill is a serious endeavour which demands dedication and consistency. This is why the Academy offers two types of intakes to meet the needs of all learners.

Fixed-schedule intakes offer lessons which are held on fixed days between 10AM – 4PM. Students cannot choose when they would like to have their lessons and must start and end their Program on a fixed-schedule.

This option is best suited for young learners looking to get their headstart in the pet care industry, working adults who are in-between jobs, or retirees who would like to pick up a qualified skill. International students must take a fixed-schedule due to the time limitations imposed by their issued visa.

Flexi-schedule intakes offer lessons which are held on weekdays (Tuesday to Friday) and weekends (Saturday and Sunday) between 10AM – 4PM. Students can choose when they would like to have their lessons according to their flexible schedule online on a first-come-first-serve basis. However, they must complete their Program by the expiry date stated at enrolment. Unbooked lessons will be forfeited after the expiry date. No extensions will be offered unless under extenuating circumstances.

This option is best suited for working adults who are thinking of transitioning to a new career while holding on to a full-time job, entrepreneurs with an existing business and thinking of starting a pet care business, or professionals who are currently coping with substantial social/family commitments.

For Students looking to become a dog training assistant, they should apply for The Positive Dog Trainer Program.

For Students looking to become a dog trainer, they should apply for The Elite Positive Dog Trainer Program.

Pawrus® Certification will be offered to students who meet the strict requirements by passing a dog behaviour and training theory and practical exam with highest distinction (A+) or distinction (A/A-) as part of the program’s certification requirements. To maintain certification, Graduates must be an active member meeting continuing education requirements, sign a yearly pledge and abide to our standards of practice to be allowed to use the accreditation “Pawrus® Certified Partner Trainer™ (PCPT™)” after their name (e.g. Jane Doe, PCPT™). Graduates who opt not to sign or renew on the yearly pledge and standards of practice can only state that they have graduated from “The Elite Positive Dog Trainer” Program by Pawrus®. We draw this distinction for potential clients to identify if an individual has graduated from our prestigious program and if he / she is continuing to commit in using the methods taught in the program. More details here.

Pawrus® Dog Training Academy is a Karen Pryor Academy Certified Training Partner (KPA CTP)

The National format of The Elite Positive Dog Trainer is targeted towards Students who are permanently based in Singapore.

The World format of The Elite Positive Dog Trainer is targeted towards Students who are permanently based outside of Singapore.

Both formats lead to the PCPT Certification.

Enrolment to the Program is on Merit-Basis Only and at the discretion of the Supervising Teacher.

Please begin your application by following the instructions on the Program page.

If your application is successful, the Supervising Teacher will be in touch with an Enrolment Offer.

For Students looking to become a pet grooming assistant, they should apply for The Positive Pet Groomer Program.

For Students looking to become a professional pet groomer, they should apply for The Elite Positive Pet Groomer Program.

Pawrus® Certification will be offered to students who meet the strict requirements by passing a pet behaviour and grooming theory and practical exam with highest distinction (A+) or distinction (A/A-) as part of the program’s certification requirements. To maintain certification, Graduates must be an active member meeting continuing education requirements, sign a yearly pledge and abide to our standards of practice to be allowed to use the accreditation “Pawrus® Certified Partner Groomer™ (PCPG™)” after their name (e.g. Jane Doe, PCPG™). Graduates who opt not to sign or renew on the yearly pledge and standards of practice can only state that they have graduated from “The Elite Positive Pet Groomer” Program by Pawrus®. We draw this distinction for potential clients to identify if an individual has graduated from our prestigious program and if he / she is continuing to commit in using the methods taught in the program. More details here.

After Graduation, Students are eligible to take the Fédération Cynologique Internationale (FCI) Examinations at Level C (Apprentice) with Dummy Dogs. For Students who want to take the FCI Examinations with Live Dogs at any Level, the Certification Knowledge & Skills Program is a compulsory preparatory program.

Pawrus® Pet Grooming Academy is a Singapore Kennel Club (SKC) Appointed Grooming Establishment

The National format of The Elite Positive Dog Trainer is targeted towards Students who are permanently based in Singapore.

The World format of The Elite Positive Dog Trainer is targeted towards Students who are permanently based outside of Singapore.

Both formats lead to the PCPG Certification.

Enrolment to the Program is on Merit-Basis Only and at the discretion of the Supervising Teacher.

Please begin your application by following the instructions on the Program page.

If your application is successful, the Supervising Teacher will be in touch with an Enrolment Offer.

No. Anyone can call themselves or practice as a professional pet groomer. It is currently not a legal requirement in Singapore to hold an FCI Certification to be a professional pet groomer.

The Fédération Cynologique Internationale (FCI) Certification is only for students who would like to test their knowledge and skills against a international judging standard for Professional Pet Groomers.

However, the FCI Certification Examination is a reliable and trusted platform whereby candidates can validate their pet grooming knowledge and skills externally. Additionally, some employers in Singapore and overseas might also require potential applicants to possess the FCI Certification to be considered.

For these reasons alone, the Academy strongly encourages our students to take the FCI Certification Examination.

Pawrus® Pet Grooming Academy is a Singapore Kennel Club (SKC) Appointed Grooming Establishment

No. The Certification Knowledge and Skills Program is only Compulsory for Students who would like to attempt the Fédération Cynologique Internationale (FCI) Grooming Certification Examination with Live Dogs.

No. The Certification Knowledge and Skills Program is segmented by level to meet the differing proficiencies of our learners.

Therefore:

  • If you are looking to take the FCI Level C Examination, you must be a graduate of TEPPG or a similarly qualified professional pet groomer program to be eligible to enrol for Certification Knowledge and Skills Level C (Apprentice).
  • If you are looking to take the FCI Level B Examination, you must possess at least one category of Level C to be eligible to enrol for Certification Knowledge and Skills Level B (Intermediate).
  • If you are looking to take the FCI Level A Examination, you must possess at least one category of Level B to be eligible to enrol for Certification Knowledge and Skills Level A (Advanced).

Enrolment to the Program is on Merit-Basis Only and at the discretion of the Supervising Teacher.

Please begin your application by following the instructions on the Program page.

If your application is successful, the Supervising Teacher will be in touch with an Enrolment Offer.

No. You would only need to pay for Certification Knowledge and Skills after you have Graduated from The Elite Positive Pet Groomer.

Please note that you can only pay for Certification Knowledge and Skills after receiving an Enrolment Offer from our Academy.

To be eligible for any level of the Fédération Cynologique Internationale (FCI) Examination with Live Dogs, Students must enrol for Certification Knowledge and Skills at the respective level.

Since categories differ substantially (e.g. scissoring versus stripping) in terms of the knowledge and skillset required for the Examination, Students are required to re-enrol for Certification Knowledge and Skills in the respective level and category that they want to register for.

For Professional and Enthusiast Programs, you must have your personal equipment when enrolled for the Program.

It is strongly advised to purchase the Student Set from the Academy. However, if you opt to purchase your equipment from external vendors, Students must check with their Supervising Teacher to determine if the equipment meets the minimum standards of use for the Program. If the evaluated equipment does not meet minimum standards, you might be asked to purchase the Student Set before you are allowed to begin the Program.

The Academy does not provide equipment for students to borrow.

For Graduates, the Supervising Teacher will facilitate Industrial Attachments & Business Opportunities upon Graduation.

Vacancies in Pawrus® will depend on the human resource demands of the Group at that point in time.

A Student Cut is a Groom which is Styled and Basic Grooming by our Student under the Supervision of our Instructor / Stylist.

A Stylist Cut is a Groom which is Styled by our Stylist and Basic Grooming by our Student.

An Instructor Cut is a Groom which is Styled by our Instructor and Basic Grooming by our Stylist.

No. For the safety of our furry clients, we only accept:

  • Healthy microchipped dogs with updated Distemper, Hepatitis, Leptospirosis, Parainfluenza and Parvovirus (DHLPP) or Distemper, Hepatitis (Adenovirus) and Parvovirus (DHP) vaccinations. Annual titer test reflecting immunity of Distemper, Adenovirus and Parvovirus is also acceptable.
  • Healthy microchipped dogs who are on the appropriate parasite prevention (heartworm, intestinal worm, flea & tick)
  • Healthy microchipped cats with updated Feline Rhinotracheitis Virus/Herpesvirus 1, Calicivirus, Panleukopenia (FVRCP) vaccinations. Annual titer test reflecting immunity of Rhinotracheitis Virus/Herpesvirus 1, Calicivirus, Panleukopenia is also acceptable.
  • Feline Leukemia Virus (FeLV) and Chlamydia vaccines are not compulsory as they are not part of a cat’s core vaccinations. Clinically, they have been known to cause some severe side effects, but you can still opt to continue to give your cat these vaccinations if required.
  • Must be on the appropriate parasite prevention (heartworm, intestinal worm, flea & ticks)
  • We do not accept pets with ticks and fleas.

No. These forms are mandatory for our stylists to accurately assess your pet’s grooming requirements, which are absolutely critical to performing beautification services.

This means that you must fill up the required forms if you are interested in our services.

Clinical data has proven that vaccinated pets or pets with a significant level of antibodies, as evidenced by titer test, are at substantially lower risk of severe disease and has reduced transmissibility factors to other pets.

Therefore, for the safety of all pets and humans in campus, all pets must either be vaccinated or have a valid titer test. The same logic applies for parasite prevention requirements. This is also why we strictly do not accept pets with ticks and fleas.

Late pickup charges apply from thirty minutes beyond the informed pickup time. Overnight boarding charges apply if your pet is not picked up after our operating hours. More information here.

We do not provide Cat, Rabbit, Hamster or Chinchilla Grooming Services at the moment.

We do not provide House-Call, Mobile or Home Pet Grooming Services.

We do not provide transportation to and from our Campus.

You may contact a pet transporter to engage their services to send your pet to and from our Campus.

We do not provide Pet Import and Export Services In and Out of Singapore.

We do not provide Veterinary Services.

We do not Sell Pets.

Pawrus® Pet Care Group

Subscribe To Our Newsletter

Get notified of the latest fun events and exclusive pet care news!